Multi-Channel Support Services for
Pharma SFA System

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Open Calender

Manuals & Videos Toolkit

San Support

Support Escalation Matrix

In case of dissatisfaction with the services rendered or support incompatibility, the client can escalate to contacts mentioned below depending on priority levels.


Level 1 Escalation

Customer Success Lead

If not resolved within the stipulated timeline, you can escalate to Level 2.


Level 2 Escalation

Customer Success Manager

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